Refund policy

Returns & Refund Policy

Last updated: 1 August 2026

At Braymont London, we want you to feel confident when shopping with us. This Returns & Refund Policy explains your rights and the process for cancelling an order, returning an item or reporting a faulty or incorrect product.

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Your Right to Cancel an Online Order

For most products purchased online, you have the right to cancel your order within 14 calendar days without giving a reason.

The cancellation period begins on the day after:

• you receive the goods;
• a person nominated by you, other than the carrier, receives the goods; or
• you receive the final item, where products from the same order are delivered separately.

To exercise your right to cancel, you must clearly inform us within this 14-day period.

After notifying us of your decision to cancel, you must send the goods back within a further 14 calendar days.

2. How to Request a Return

To notify us of a cancellation or request a return, email:

contact@braymontlondon.com

Please include:

• your full name;
• your order number;
• the item or items you wish to return;
• a clear statement that you wish to cancel or return the order.

You do not need to provide a reason when exercising your statutory right to cancel. However, feedback is always appreciated and can help us improve.

For damaged, faulty or incorrect items, photographs may help us resolve the matter more quickly, but your statutory rights will not depend solely on providing photographs.

Once we receive your request, we will provide the correct return address and return instructions. Please do not send a return to an address shown on a parcel or to a supplier without first contacting us.

3. Condition of Returned Items

You may inspect and handle an item in the same way that you reasonably would in a physical shop.

For clothing, this means you may carefully try the item on to assess the fit, appearance and suitability. Items should not be worn for longer than reasonably necessary to inspect them.

Where reasonably possible, returned products should include:

• the original packaging;
• original tags and labels;
• accessories or components supplied with the product;
• any protective materials included with the order.

We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the product.

Opening the packaging or reasonably trying on an item will not, by itself, automatically remove your right to a refund.

4. Return Shipping Costs

For returns made because you changed your mind or exercised your statutory right to cancel, you are responsible for the direct cost of returning the goods.

We recommend using a tracked postal service and keeping proof of postage until your refund has been completed.

If the product is faulty, damaged, not as described or incorrect, Braymont London will arrange or reimburse reasonable return shipping costs where required.

5. Refunds for Cancelled Orders

Where you validly cancel an order, we will refund:

• the price paid for the returned goods; and
• the cost of the least expensive standard delivery option offered for your order.

Where you selected a more expensive or premium delivery service, the additional amount paid above the standard delivery cost is not refundable unless the delivery service itself was not provided as agreed.

Refunds will be issued using the original payment method, unless you expressly agree to another method.

We will process the refund no later than 14 calendar days after:

• we receive the returned goods; or
• you provide evidence that the goods have been sent back,

whichever occurs first.

We may withhold the refund until we have received the goods or received adequate evidence that they have been returned.

After we issue the refund, your bank or payment provider may require additional time to display the funds in your account.

6. Faulty, Damaged, Incorrect or Misdescribed Goods

Products supplied by Braymont London must be:

• of satisfactory quality;
• fit for their intended purpose; and
• as described.

Where a product is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible at contact@braymontlondon.com.

Where the legal conditions are met, you may have a short-term right to reject faulty goods and receive a refund within the first 30 days after delivery.

Your rights may continue after the first 30 days and can include repair, replacement, a price reduction or a refund, depending on the circumstances.

Braymont London will not charge you reasonable return shipping costs for goods confirmed as faulty, damaged, incorrect or not as described.

7. Products That Cannot Normally Be Returned

The statutory right to cancel may not apply to certain products, including:

• products made to your specifications or clearly personalised;
• sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been broken;
• products that deteriorate or expire rapidly;
• other goods excluded from cancellation under applicable law.

Any applicable exclusion will be communicated before purchase where required.

These exclusions do not remove your rights where a product is faulty, damaged, incorrect or not as described.

8. Sale and Promotional Items

Items purchased during a sale or promotion have the same statutory cancellation and quality rights as full-price products, unless a lawful exception applies.

9. Late or Unauthorised Returns

For a change-of-mind cancellation, the product must normally be sent back within 14 days after you notify us of your decision to cancel.

Returns sent outside the applicable period may not be accepted unless:

• we have agreed otherwise;
• the product is faulty, damaged, incorrect or not as described; or
• you have another right under applicable law.

10. Contact Us

For questions about a return, cancellation or refund, contact:

Braymont London
Email: contact@braymontlondon.com

Please include your order number so that we can assist you efficiently.