Refund policy

Langford Maison

This Return & Refund Policy applies to all purchases made through the Langford Maison website and is governed by the laws of the United Kingdom, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

1. Right to Cancel (14-Day Cooling-Off Period)

You have the legal right to cancel your order within 14 days from the date you receive your item, without providing any reason, in accordance with UK consumer law.

The cancellation period will expire 14 calendar days after the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.

2. Conditions for Returns

To be eligible for a return and refund, all of the following conditions must be met:

The return request must be submitted within 14 days of receiving the product.
The item must be unused, unworn, and in perfect condition.
The product must be returned in its original packaging, including all accessories, labels, and protective materials.
The item must show no signs of use, damage, alteration, or wear.

If the returned item does not meet these conditions, the return will be refused and no refund will be issued, as the product will be considered ineligible for return.

3. How to Request a Return

To initiate a return, you must:

Visit our website and go to the Contact section.
Contact our customer support team within 14 days of receiving your order.
Provide your order number and the reason for the return.

Requests submitted after the 14-day period will not be accepted, and the right to return will be forfeited.

Once your request is approved, you will receive instructions on how and where to send your return.

4. Return Shipping

Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
We strongly recommend using a tracked and insured shipping service, as we are not responsible for items lost or damaged during return transit.

5. Refund Process

Once we receive and inspect the returned item:

If the product meets all eligibility requirements, your refund will be approved.
Refunds will be issued to the original payment method used at checkout.
Refund processing may take up to 14 days from the date we receive the returned item, depending on your payment provider.

If the return is rejected due to non-compliance with this policy, the item may be returned to you at your expense, or disposed of, at our discretion.

6. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us immediately through the Contact page.

Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund, depending on the circumstances. In such cases, Langford Maison will cover reasonable return shipping costs.

7. Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons, where permitted by law. Any such exclusions will be clearly stated on the product page at the time of purchase.