Shipping policy

Shipping Policy

Last updated: 1 August 2026

This Shipping Policy explains how Braymont London processes, dispatches and delivers orders within the United Kingdom.

Please read this policy before placing an order. The delivery options, charges and estimated timeframes available for your specific order will also be displayed at checkout.

1. Delivery Area

Braymont London currently delivers to addresses within the United Kingdom only.

We do not currently offer international delivery. Orders cannot be delivered to countries that are not available during checkout.

2. Order Processing

Orders are normally processed within 1–3 business days after they are placed.

Processing may include:

• payment and order verification;
• product preparation and quality checks;
• packaging;
• preparation for dispatch.

Business days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will normally begin processing on the next business day.

The processing period is separate from the delivery time that begins after dispatch.

3. Delivery Options and Charges

The following delivery options are currently available for eligible UK orders.

Royal Mail Standard Shipping

• Shipping charge: £3.50
• Free Standard Shipping: available for eligible orders with an order value of £120 or more, as calculated at checkout
• Processing time: 1–3 business days
• Estimated delivery after dispatch: 6–8 business days
• Estimated total time from order: approximately 7–11 business days
• Tracking included

Royal Mail First-Class Rushed Shipping

• Shipping charge: £8.50
• Processing time: 1–3 business days
• Estimated delivery after dispatch: 4–6 business days
• Estimated total time from order: approximately 4–8 business days
• Tracking included

The shipping method and charge displayed at checkout will apply to your order.

Selecting the rushed shipping option reduces the estimated delivery period after dispatch but does not remove the standard order-processing period.

4. Delivery Estimates

All delivery timeframes are estimates rather than guaranteed delivery dates.

The estimated total delivery period consists of:

1. the order-processing period; and
2. the delivery period after dispatch.

Delivery may occasionally take longer because of circumstances such as:

• disruption within the courier network;
• severe weather;
• UK bank holidays;
• unusually high order volumes;
• operational or transport disruption;
• an incomplete or inaccurate delivery address.

Where a delay occurs, this does not remove or limit your statutory rights.

Unless a different delivery period has been agreed with you, orders will be delivered within the timeframe required under applicable UK consumer law.

5. Dispatch and Tracking

Once your order has been dispatched, we will send a shipping confirmation email to the email address provided at checkout.

Where available, this email will contain:

• the tracking number;
• the courier or delivery service;
• a link or instructions for tracking the parcel.

Tracking information may take a short time to become active after the parcel has been dispatched.

Please check your spam or junk folder if you have not received the shipping confirmation email.

6. Delayed Orders

A parcel may still be in transit even when the estimated delivery window has passed.

Where your order has not arrived by the end of its estimated delivery period, please contact:

contact@braymontlondon.com

Please include:

• your full name;
• your order number;
• the delivery address;
• any tracking information available.

We will review the shipment and, where necessary, contact the delivery service.

Braymont London remains responsible for fulfilling its delivery obligations. Nothing in this policy excludes or limits the rights available to you under UK consumer law.

Unless a different delivery period has been agreed, UK distance-selling rules generally require delivery within 30 days.

7. Lost, Missing or Undelivered Parcels

Where a parcel appears to be lost, missing or undelivered, please contact us so that we can investigate with the delivery service.

We may ask you to confirm:

• the delivery address;
• whether another household member accepted the parcel;
• whether the parcel was left in a safe place;
• whether the courier provided any delivery evidence.

If the parcel is confirmed as lost or has not been delivered as required, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and your statutory rights.

A customer will not be required to resolve a confirmed carrier loss directly with the courier before receiving assistance from Braymont London.

8. Damaged Parcels or Incorrect Items

Where your parcel arrives damaged, or the contents are incorrect, contact us as soon as reasonably possible at:

contact@braymontlondon.com

Please provide your order number and a description of the issue.

Photographs may help us investigate the matter more quickly, but your statutory rights will not depend solely on providing photographs.

Issues involving faulty, damaged, incorrect or misdescribed products will be handled in accordance with our Returns & Refund Policy and applicable UK consumer law.

9. Delivery Address

Customers are responsible for checking that the delivery information entered at checkout is complete and accurate.

Please contact us as soon as possible if you notice an error.

We may be able to correct the address before dispatch, but changes cannot be guaranteed once the order has entered processing or has been handed to the delivery service.

Where a parcel is returned because the address supplied by the customer was incomplete or incorrect, reasonable additional delivery charges may apply before the parcel is sent again.

This section does not apply where the delivery problem was caused by Braymont London or the delivery service.

10. Failed Delivery Attempts

Where a delivery attempt is unsuccessful, the courier may:

• attempt delivery again;
• leave instructions for arranging redelivery;
• deliver the parcel to a collection point;
• return the parcel to the sender.

Customers should follow the tracking information and any instructions provided by the delivery service.

Where a parcel is returned to us, please contact us so that we can review the available redelivery or refund options.

11. Order Changes and Cancellations

Contact us promptly if you need to change or cancel an order before dispatch.

We cannot guarantee that an order can be changed or stopped once processing has begun.

Where the order has already been dispatched, your cancellation and return rights will be handled according to our Returns & Refund Policy and applicable UK consumer law.

12. Contact Us

For questions about shipping, delivery or tracking, contact:

Braymont London
Email: contact@braymontlondon.com

Please include your order number so that we can assist you efficiently.