Terms of service

Langford Maison

These Terms of Service ("Terms") govern your use of the Langford Maison website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use our services.

These Terms are governed by and construed in accordance with the laws of England and Wales, and comply with applicable UK consumer protection legislation.

1. About Us

Langford Maison operates as an online retail store offering products to customers in the United Kingdom and internationally. All references to "we", "us", or "our" refer to Langford Maison.

2. Eligibility to Use Our Services

By using our website, you confirm that:

You are at least 18 years old, or have permission from a parent or legal guardian.
You are legally capable of entering into binding contracts.
The information you provide is accurate, complete, and up to date.

3. Products and Descriptions

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However:

Images are for illustrative purposes only and may vary slightly from the actual product.
Colours and details may appear differently depending on your device.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing and Payment

All prices are shown in GBP (£) unless stated otherwise.
Prices include applicable taxes unless specified.
We reserve the right to change prices at any time, but changes will not affect orders already confirmed.

Payment must be made in full at checkout using the payment methods available on our website.

5. Order Acceptance and Contract Formation

An order confirmation email does not constitute acceptance of your order.
A legally binding contract is formed only when your order has been dispatched.
We reserve the right to refuse or cancel any order for reasons including, but not limited to, stock unavailability, pricing errors, or suspected fraud.

If your order is cancelled after payment has been taken, you will receive a full refund.

6. Delivery

Delivery times and costs are provided during checkout and may vary depending on location and shipping method.

Langford Maison is not responsible for delays caused by events outside our reasonable control, including customs processing, courier delays, or force majeure events.

7. Returns and Refunds

Our Return & Refund Policy forms part of these Terms. Please refer to the dedicated Return & Refund Policy page for full details regarding eligibility, timeframes, and procedures.

Nothing in these Terms affects your statutory rights under UK consumer law.

8. Faulty Goods

Under the Consumer Rights Act 2015, you are entitled to receive goods that are as described, of satisfactory quality, and fit for purpose.

If you receive faulty or defective goods, please contact us promptly via the Contact section of our website so we can resolve the issue in accordance with the law.

9. Intellectual Property

All content on this website, including text, images, logos, designs, graphics, and trademarks, is the property of Langford Maison or its licensors.

You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

10. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Interfere with the security or operation of the website.
Attempt to gain unauthorised access to our systems.
Use our content for commercial purposes without permission.

11. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

To the maximum extent permitted by law, Langford Maison shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

12. Indemnity

You agree to indemnify and hold Langford Maison harmless from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the website.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect once published on this page.

Your continued use of the website constitutes acceptance of the updated Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.